![]() ![]() Ensure your invoice answers all the necessary questions.Using slip notes and invoice comments, your client will know exactly what they are being billed for. Build stronger relationships by sending detailed, accurate, and clear invoices.Your info syncs across your Mac, iPhone, iPad and Apple Watch so you won't have to waste additional time updating information later on. With easy time, expense, and mileage tracking, you can add billable items to your clients record immediately.We bill in arrears for your usage and in advance for your monthly subscription fee. You may also submit a cancellation request to note that since you may cancel your account at any time, we do not provide refunds. To prevent future billings on your account, you must complete your cancellation before the first of the upcoming month. Instructions to do so are on our Billing FAQ article. Cancellation & Refund PolicyĪll customers who signed up for the services online are governed by the online agreement and have the ability to cancel their account at any time. Billing is affected at the start of the next billing cycle we do not prorate accounts or provide refunds for the time between the downgrade and the start of the next cycle. If your account was created via online sign-up and you do not have a custom contract, you can downgrade your account at any time by contacting your account manager.ĭowngrade requests are honored upon our receiving them. Upon upgrading your account, you agree to be charged for the difference between the Pro and Enterprise edition subscription fees. Upon upgrading, your account is immediately updated to the new Enterprise overage threshold. Customers on contract can submit an upgrade request by contacting their account manager. To do so, go to Support > Upgrade in your TUNE network. Upgrade PolicyĪll customers who signed up for the services online are governed by the online agreement and have the ability to upgrade their account at any time. The amount owed must arrive at our bank in full. The customer is responsible for any debt resulting from currency exchange and understands that any unpaid balance will be carried over to their next invoice. TUNE absorbs the portion of the wire transfer fee charged by its bank or any intermediate bank(s) associated with receipt of the wire payment. ![]() Wire Transfer Fee PolicyĪll TUNE customers are responsible for any and all fees associated with sending a wire from the originating bank. Amounts owed are charged to the card on file unless you request, and we approve, a wire transfer or ACH payment method. To subscribe to our monthly services, we require a valid credit card on file that is used to process your monthly invoices. We reserve the right to approve or deny any such request at our discretion. Payment is processed when the invoice is generated and is otherwise due upon receipt.Ĭustomers requesting NET payment terms are subject to credit checks. Free Trial PolicyĮach new TUNE customer that is governed by the online agreement is eligible for one free trial only, regardless of the number of accounts a customer opens. We bill in whole-month increments only, with the exception of your first invoice or for account reactivation.Ĭustomers on Contract: Your contract’s terms supersede these policies. All invoices thereafter are generated on the 1st of the month. It is prorated to cover the remaining days in the month and to align your billing to a calendar-month cycle. We cannot cancel accounts retroactively.įor new customers, your first invoice is automatically generated after your 30-day trial. if you wish to cancel, you must do so before the first of the following month). Your credit card will be charged on the first day of each month (unless the first falls on a weekend).Īll cancellation requests must be received prior to the following month’s bill being issued (i.e. The subscription is billed in advance, while usage is billed in arrears. ![]()
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